Project and Service Delivery Management:

• Be the main point of contact for our customers with regards to all project delivery activities.
• Coordinate with customers, business representatives and Business Analyst.
• Carry out project management activities like planning, risk, resources, and cost management.
• Ensure Service Delivery activities such as project financial reporting, service level management, customer sensing is maintained and up to date.
• Contribute to the continuous improvement of Service Delivery Management.
• Capture and document business requirements: URS, FRS, User stories, Use cases, etc…
• Data Analysis and Data Mining.
• Business Process & Data Modelling.
• Proposes and presents recommendations and improvements.
• Perform Business Development and identify, develop new opportunities in existing and new accounts.

Desired competencies:

• Team player, Self-Motivated & Results driven individual.
• Willingness and ability to speedily acquire new Technical Skills & Business Principles.
• Ability for Critical Thinking and Logical Reasoning.
• Good Understanding of software workflows.
• Proven Experience with Customer/Client focused delivery model.
• Strong knowledge of Waterfall and Agile methodology.
• Strong Understanding of SDLC, ITIL concepts, Database Design and Data Modelling concepts.

Skills

a. Demonstrate experience as a Project Manager/Analyst
b. Previous experience with working in large scale implementation projects
c. Experience on Integration and system interfaces

Qualifications:

• (Mandatory) 2:1 Degree educated in Computer, Science or Technology related degree.
• (Highly preferable) Project Management/Business Analyst Certification